SSAI Gift Vouchers Receiptians : Please use your Gift Voucher code as a Gift Code on checkout  instead as a Discount Code
SSAI National Gift Vouchers are valid and active .  To check please go here.   For Gift Card Terms and Conditions please go here

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Return Policy

Always shop with confidence at Meadore

Shopping with confidence – it’s what we know you want.

When you shop with Meadore, you enjoy confidence – the confidence of knowing that if you are not completely satisfied with your purchase, you can simply return it to any Meadore store and we will provide you with an exchange, refund or repair within the guidelines outlined below.

This policy applies to all purchases made from Meadore online or in store.

Proof of Purchase

Please note that all returns, refunds, exchanges or repair requests must be accompanied by any of the following Proof of Purchase documents:

  • Original register receipt (no photocopies accepted)
  • Proof of Purchase (included with all online purchases)
  • Original return/exchange receipt

Change of mind

If you have changed your mind about your purchase, Meadore will be pleased to offer you a refund or exchange provided that:

  • You have produced satisfactory Proof of Purchase; and
  • The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); and
  • The item is not a Special Exception (see below):

If you are unable to provide satisfactory Proof of Purchase, Meadore may, in its absolute discretion, provide you with an exchange to the current value of the item, provided that:

  • The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); and
  • We can verify that the item was originally purchased from Meadore ; and
  • The item is not a Special Exception (see below); and
  • Satisfactory Identification is presented at the time of the return. Meadore  will accept:
    • A current Drivers Licence, including Learners permit with photograph
    • Proof of Age card that is approved by the Government with photograph and signature within the seal
    • Blind Citizens Card with photograph
    • Australian or International Passport
    • Police, Government or Armed Services sealed identification card with photograph and signature within the seal
    • Pension cards for aged, invalid widows, supporting parents and carersIn the circumstance where you are unable to exchange an item, subject to authorisation from a Meadore Manager, Meadore may in its absolute discretion provide you with a Meadore Account Credit to the current value of the item.

Consumer guarantees

As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from Meadore. In accordance with Australian Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange, or you may keep the item and seek compensation for any drop in the value of the product.

Gift Cards/ Bonus items/Bundled items

All Gift Cards or bonus items attached to the purchased products, or all elements of any bundled items, must also be returned with the original purchase. If not, the value of any such unreturned Gift Card, bonus or bundled item or utilised portion of any Gift Card will be deducted from any refund. Please note that you can not use a Gift Card together with a discount code in same order.

Special Exceptions

Please choose carefully as we do not offer exchange or refund on the following items unless the item is faulty, significantly different from what was shown to you, not doing what it is supposed to do, in breach of manufacturer's warranties or consumer guarantees; or where otherwise required by law.

     Meadore Gift Cards

  • Meadore  Gift Cards
  • Meadore  eGift Cards

     Custom made and altered items

  • made-to-measure and altered swimwear
  • personalised products

Return Locations

The quickest and easiest way to return a product, whether purchased online or in store is to go to Meadore store. 

For products purchased online, you may also return the item by sending it to:

RETURNS
Meadore Returns Centre
PO BOX 848
Southport BC, QLD, 4215 Australia

Please include your completed Return Slip on the back of your Proof of Purchase with your goods. An Online Customer Relations Assistant will call you to process your return once the goods have been received. Meadore will not reimburse postage costs for returned items unless the item is faulty.

Gift Registry Returns

To return items purchased as a Gift, an appointment must be made with a Meadore Consultant so that they can provide you with the information required to facilitate your return. To make an appointment please contact your original purchase location. All Gift returns will be managed in line with this Return Policy.

Payment Method

For all purchases made via Membership Rewards points, purchases made with PayPal and purchases made with Meadore Gift Cards we will provide refunds to a Meadore Account Holder that can be used in store and Online shop.meadore.me. For all other purchases, Meadore will refund using your original payment method, or, where appropriate and at Meadore’ sole discretion, on a Meadore Account as a credit.